Every order ships tracked. The moment your parcel is handed to the carrier we email you a tracking link — check spam if it has not arrived within two business days of ordering.
Following your parcel
Open the link in that email and it shows the carrier's live status. Tracking usually goes quiet for a day or two between countries; that is normal and not a lost parcel.
If something looks wrong
If tracking has not moved for ten business days, or the carrier marks the parcel delivered and you do not have it, write to us through the contact page with your order number. We chase the carrier or send a replacement.