Refund policy

Last Updated: September 6, 2026

Auria, provides a 30-day return period for customers within the European Union. This allows you to cancel your order for any reason within 30 days of receiving your item, without needing to provide a justification.

1. Eligibility for Returns

To be eligible for a return, items must be:

Unwashed and undamaged, with the removable cover and the original packaging. A pillow you have slept on for a few nights is still returnable — trying it is the point.
Accompanied by proof of purchase (receipt or order confirmation).

2. How to Request a Return

To start a return:

Contact us at g13452426@gmail.com with your order details.
We will provide a prepaid return shipping label and instructions on how and where to send the item.

Important: Ask us for the label before you post anything: a return sent without it can go missing or arrive with postage due. Asking is not a condition of your right to withdraw, which you exercise by telling us, not by getting our approval.

3. Return Shipping Costs

We will provide a prepaid shipping label. Return shipping is free: nothing is deducted from your refund, and you receive the full amount you paid for the item.

4. Damaged or Faulty Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect:

Contact us immediately at g13452426@gmail.com.
We will provide instructions to replace or refund the item at no cost to you.

5. Non-Returnable Items

The following cannot be returned:

Products that have been washed, or that come back without the cover or the original packaging.
Products damaged by use beyond what is needed to establish their nature and characteristics.

6. Exchanges

We do not provide direct exchanges. To receive a different item:

Return your original item following the process above.
Place a new order for the replacement item.

7. Refunds

Once we receive and inspect your returned item:

We will notify you whether the refund is approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Depending on your bank or card issuer, it may take additional time for the refund to appear.

If more than 15 business days have passed after approval and you have not received your refund, please contact g13452426@gmail.com.

8. Your statutory right of withdrawal

Separately from the 30 days above, European Union law gives you 14 days from the day you receive the goods to withdraw from a distance purchase without giving a reason. Our 30 days is the longer term and is the one that applies. To withdraw, tell us in a clear statement — an email is enough — before the period ends. You do not need our approval, and you may use the form below.

We refund within 14 days of being told, using the same payment method you paid with, at no charge to you. That refund includes the standard outbound shipping you paid. We may wait until the goods are back with us, or until you show proof that you have sent them, whichever comes first.

Model withdrawal form (fill it in and send it back only if you wish to withdraw from the contract)

To Auria, g13452426@gmail.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: __________
Ordered on / received on: __________
Name of consumer: __________
Address of consumer: __________
Signature of consumer (only if this form is notified on paper): __________
Date: __________